Shipping terms

International Shipping (DHL Express Worldwide)

Electrotec Audio ships Stage One globally via DHL Express Worldwide, recognized as one of the fastest and most secure international carriers.

Delivery Timeframes

Most international customers receive their order in 2–5 business days, depending on destination and local customs processing.

What Every International Shipment Includes

• End-to-end DHL tracking

• Reinforced export-safe packaging

• Priority handling for lithium-ion batteries

• Multiple delivery attempts + local DHL pickup options

Customs, Duties & Taxes (Important)

International orders may be subject to import duties, VAT, GST, or customs fees set by your country. These charges:

• Are not included in the product price

• Are not collected at checkout

• Are assessed and collected by your country’s customs office

• May need to be paid before final delivery

DHL will notify you directly if any fees are due.

Countries We Ship To

We ship to most regions worldwide, including but not limited to:

• Canada

• Americas

• Europe (EU + UK)

• Central America

• Australia & New Zealand

• Asia & Majority of Middle East

• Oceania

  If your region is not available at checkout, contact us on our contact us page, and we will review your location manually.

Packaging, Safety & Regulatory Compliance

Stage One is shipped using heavy-duty protective foam, export-grade cartons, and internationally compliant lithium battery handling standards.

All shipments adhere to:

• IATA lithium battery transport rules

• DHL Express electronics guidelines

• UN 38.3 compliance for battery safety testing

This ensures that your Stage One arrives safely and passes through customs without issues.

Lost, Delayed, or Damaged Shipments

Every order is insured for its full value.
If your shipment is delayed beyond a normal timeframe, arrives damaged, or appears lost:

1. Contact us at on our Contact us form.

2. Provide your order number and tracking number

3. Include photos if damage occurred

4. We will immediately work with DHL/UPS to resolve the case or send a replacement

Your peace of mind is our top priority.

Returns for Domestic & International Orders

Domestic Returns

Domestic customers receive our 90-day risk-free trial. If you’re not blown away, send it back for a full refund.

International Returns

International returns are accepted; however:

• The customer is responsible for return shipping costs

• Duties, VAT, or import taxes are non-refundable

• Refunds are issued once the product arrives and passes inspection

Need Help Before Placing an Order?

Our support team is happy to assist with:

• Shipping quotes

• Customs questions

• Battery transport rules

• Bulk international orders

• Remote region delivery requests

Contact us anytime by filling out the form.

Expect a reply within 24 hours.